Customer Service
Hours:
Monday - Friday: 9 a.m. - 6 p.m. (EST)
To contact us by phone:
1-888-851-9088 (Toll-Free)
919-336-3157 (Outside the U.S.)
To contact us by email:
contact@asimplertime.com
To contact us by fax:
919-336-3157 (fax form)
Mailing Address:
118 International Drive, Suite 110
Morrisville, NC 27560
Our retail store address and phone number:
A Simpler Time (in Riverwalk Mall)
500 Port of New Orleans Place, Suite 72
New Orleans, LA 70130
1-877-581-6612 (toll-free)
1-504-581-6612 (direct)
astnola08@aol.com
Shipping Policy
Most in-stock (not personalized) orders will ship within 1 to 2 business days of order placement via UPS ground service from our warehouse in North Carolina. While most items are shipped UPS, we also ship by U.S. Postal Service. Because much of our product is large and fragile (sometimes we wish we sold clothes!), some items may take slightly longer to pack and ship. If you need something sooner, or would be interested in having an item shipped next day or second day air, please call us at 1-888-851-9088 (toll-free), or 919-336-3154 (outside US), or email us at contact@asimplertime.com, and in most cases we can accommodate your request.
Currently, most personalized signs take approximately 1 to 3 weeks to ship due to their popularity and the fact that each sign is custom made to order. Engraved items like our bells and nameplates take approximately 3 business days.
We are proud of our shipping record and our prices. We offer FREE shipping on purchases over $75, and in many instances, our shipping rates are at or below our actual costs. Because many of our larger items have to be packaged differently depending on their destination, we apologize for not being able to have our air rates online. But rest assured that the amount we charge for this shipping service is what it actually costs--we don't make our valued customers pay for our "handling."
We are proud of our shipping record and our prices. We offer FREE shipping on purchases over $75, and in many instances, our shipping rates are at or below our actual costs. Because many of our larger items have to be packaged differently depending on their destination, we apologize for not being able to have our air rates online. But rest assured that the amount we charge for this shipping service is what it actually costs--we don't make our valued customers pay for our "handling."
Shipping to Alaska, Hawaii, Puerto Rico, Canada and Other Foreign Countries
We currently accept online orders from U.S. addresses in the lower 48 states only. If you need an item shipped to an area outside the continental United States, please call us at 919-336-3154, or email us at contact@asimplertime.com for shipping rates. Please note that we do not ship tin sign orders to Canada that are less than $75, and we do not ship propellers outside the U.S. and Canada.
Shipping and Handling Charges
|
Order Amount |
Rate |
|
Up to $74.99 |
$8.95 |
|
$75 - $100 |
$9.95 FREE |
|
$101 - $150 |
$13.95 FREE |
|
$151 - $250 |
$16.95 FREE |
|
$251 - $300 |
$19.95 FREE |
|
$301 & Up |
$25.95 FREE |
-
Standard UPS Ground Service
-
Per order/per address to lower 48 states
|
UPS Shipping Map
Most items are shipped via UPS ground from our warehouse in Morrisville, NC. Orders on in-stock items are generally shipped out within 1-2 business days of your order. Our UPS map gives you an idea of how many days (approximately) it will take for items to be delivered.
Express Shipping
For Next Day or Second Day shipping, call us at 1-888-851-9088 (toll-free), or 919-336-3154 (outside US), or if you prefer, contact us by email at contact@asimplertime.com for charges.
Express shipping is available on most in-stock items. Express shipping on personalized items will speed up the shipping, but does not speed up manufacturing. Please email or call us if you need a personalized item more quickly, and we will do our best to accommodate you if humanly possible.
Fax
If you prefer to fax your order to us, you can find our fax form here.
Damaged Items
If an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after UPS has inspected the package. We will send a replacement immediately or issue a refund if an item is a "one of a kind."
Packages must be opened and inspected within three days of delivery as UPS will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.
Return Policy
Order with confidence, as we offer a 30-day money back guarantee on most items we sell. If you're not happy with your purchase for any reason, just call 1-888-851-9088 (toll-free), and we'll give you instructions on how to return your item for a full refund (minus shipping). Unfortunately, on personalized items such as engraved bells and personalized signs, we cannot offer a refund if the mistake was made by the customer, so please double check when ordering! We will replace, at no charge, items that are personalized incorrectly by us.
APO Boxes
We gladly ship via the U.S. Postal Service to our military customers with APO boxes and at the same prices we quote for U.S. shipping.
Sales Tax
Residents of Louisiana (4%) and North Carolina (7.5%) must add appropriate sales tax as we have physical presence (store and warehouse) in those states.
Privacy Policy
A Simpler Time does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. If at any time you receive an unwanted email from us, just click the 'Unsubscribe' link at the bottom of the email, and your name and email address will be removed from future mailings.