Customer Service

 

Hours:  Monday - Friday: 9 a.m. - 6 p.m. (EST)

Contact Us:
Phone:
  1-888-851-9088 (Toll-Free)  |  919-336-3157 (outside U.S.)

Email:  contact@asimplertime.com
Fax:  919-336-3157 (fax form)

Mailing Address:  118 International Drive, Suite 103, Morrisville, NC 27560

Our retail stores:
Historic Jackson Square Store
518 St. Peter St.
New Orleans, LA 70116
1-877-581-6612 (toll-free)
1-504-581-6612 (direct)

astnola08@aol.com

Riverwalk Store (now open!)
500 Port of New Orleans Place, Suite 208
New Orleans, LA 70130
1-877-581-6612 (toll-free)
1-504-324-7155 (direct)

astriverwalk14@aol.com

Free Shipping Promotion
We offer FREE SHIPPING on all sales over $85 and a flat $9.95 rate on all other sales with a money back refund if not satisfied.  Free shipping is valid to the lower 48 states only.  For shipping rates and information to Canada or outside the United States, please call us at 1-888-851-9088, or email us at contact@asimplertime.com.

Shipping Policy
Orders on in-stock items (not personalized) are generally shipped within 24 hours of your order (on weekdays only) from our warehouse in Morrisville, North Carolina.  We use UPS or USPS priority mail at our discretion, so we require a street address in addition to any PO box you may have. Priority mail usually takes 2-3 days to most states, but is not guaranteed. See map below for average UPS delivery times and feel free to contact us at contact@asimplertime.com, or 1-888-851-9088 if you have any questions.

Because much of our product is large and fragile (sometimes we wish we sold clothes!), some items may take slightly longer to pack and ship. At times we may need to ship your order in multiple shipments due to availability and in order to ship your order in a timely manner. If you need something sooner, or would be interested in having an item shipped next day or second day air, please call us at 1-888-851-9088 (toll-free), or 919-336-3154 (outside U.S.), or email us at contact@asimplertime.com, and in most cases we can accommodate your request.

Currently, most personalized signs take approximately 1 to 3 weeks to ship due to their popularity and the fact that each sign is custom made to order. Engraved items like our bells and nameplates take approximately 3 business days.

We are proud of our shipping record and our prices. We offer FREE shipping on purchases over $85, and in many instances, our shipping rates are at or below our actual costs. Because many of our larger items have to be packaged differently depending on their destination, we apologize for not being able to have our air rates online. But rest assured that the amount we charge for this shipping service is what it actually costs--we don't make our valued customers pay for our "handling."

Shipping to Alaska, Hawaii, Puerto Rico, Canada and Other Foreign Countries
We currently accept online orders from U.S. addresses in the lower 48 states only.  If you need an item shipped to an area outside the continental United States, please call us at 919-336-3154, or email us at contact@asimplertime.com for shipping rates.

We have shipped our product to many different countries and take orders from our neighbor to the north, Canada. As these orders are not a large percentage of our total orders, setting up separate shipping charts for each country (as orders for multiple items often ship from different warehouses) would be cost prohibitive at this time. Most (not all) items can be shipped, but if you would like a shipping quote you can call us (1-919-336-3154) or email us (contact@asimplertime.com) for a quote.  If emailing, please be sure to note what you're interested in so we can give you an accurate quote!  Orders can be phoned in or you can print and fax your order. We highly discourage sending us credit card information through emails, as that information is not secure.

Please note that we do not ship tin sign orders to Canada that are less than $85, and we do not ship propellers outside the U.S. and Canada.

UPS Shipping Map
Most items are shipped via UPS ground from our warehouse in Morrisville, NC.  Orders on in-stock items are generally shipped out within 24 hours of your order (on weekdays only). Our UPS map gives you an idea of how many days (approximately) it will take for items to be delivered after the product leaves our warehouse (usually in 1-2 business days).



UPS map of delivery days from A Simpler Time's warehouse in Morrisville, NC

Express Shipping
For Next Day or Second Day shipping, call us at 1-888-851-9088 (toll-free), or 919-336-3154 (outside US), or if you prefer, contact us by email at contact@asimplertime.com for charges.

Express shipping is available on most in-stock items. Express shipping on personalized items will speed up the shipping, but does not speed up manufacturing. Please email or call us if you need a personalized item more quickly, and we will do our best to accommodate you if humanly possible.

Fax
If you prefer to fax your order to us, you can find our fax form here.

Damaged Items
If an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after UPS has inspected the package. We will send a replacement immediately or issue a refund if an item is a "one of a kind."

Packages must be opened and inspected within three days of delivery as UPS will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.

Return Policy
Our return policy is simple.  If you are not happy with your item, just return it within 60 days, and we will refund your money (minus shipping). Basically, if you're not happy with what you purchase from us, it can be returned. Period.

To return an item, please call or email us for instructions:

Telephone:  1-888-851-9088 (toll-free)
Email:  contact@asimplertime.com

Our shipping address is
118 International Drive, Suite 103
Morrisville, NC 27560

Note to our holiday shoppers:  For Christmas gifts purchased in November or December, we offer full returns for up to 60 days after Christmas.

APO Boxes
We gladly ship via the U.S. Postal Service to our military customers with APO boxes and at the same prices we quote for U.S. shipping.

Sales Tax
Residents of Louisiana (4%) and North Carolina (7.5%) must add appropriate sales tax as we have physical presence (store and warehouse) in those states.

Privacy Policy
A Simpler Time does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. If at any time you receive an unwanted email from us, just click the 'Unsubscribe' link at the bottom of the email, and your name and email address will be removed from future mailings.