Hours: Monday - Friday: 9 a.m. - 6 p.m. (EST)
Phone: 1-888-851-9088 (Toll-Free) | 919-336-3157 (outside U.S.)
Fax: 919-336-3157 (fax form)
Mailing Address: 118 International Drive, Suite 103, Morrisville, NC 27560
Our retail store address and phone number:
A Simpler Time (in Riverwalk Mall)
500 Port of New Orleans Place, Suite 72, New Orleans, LA 70130
1-877-581-6612 (toll-free) | 1-504-581-6612 (outside U.S.)
Holiday Shipping Information
For personalized wood and metal signs and other personalized items:
Guaranteed* Christmas Delivery Deadline for most of our personalized items is Tuesday, December 10 in the lower 48 states via ground delivery. However, as deadlines may vary by item, please see item for details.
After the guaranteed Christmas delivery deadline has passed, please call 1-888-851-9088 toll-free for expedited air delivery.
If you will be traveling for the holidays and need your item(s) shipped to where you will be staying, please be sure to use that shipping address.
(*Guarantee does not include events out of our control like weather-related events that may affect delivery.)
Most in-stock (not personalized) orders will ship within 1 to 2 business days of order placement from our warehouse in North Carolina. We use UPS or USPS priority mail at our discretion, so we require a street address in addition to any PO box you may have. Priority mail usually takes 2-3 days to most states, but is not guaranteed. See chart below for average UPS delivery times and feel free to contact us at email@example.com, or 1-888-851-9088 if you have any questions.
Because much of our product is large and fragile (sometimes we wish we sold clothes!), some items may take slightly longer to pack and ship. At times we may need to ship your order in multiple shipments due to availability and in order to ship your order in a timely manner. If you need something sooner, or would be interested in having an item shipped next day or second day air, please call us at 1-888-851-9088 (toll-free), or 919-336-3154 (outside U.S.), or email us at firstname.lastname@example.org, and in most cases we can accommodate your request.
Currently, most personalized signs take approximately 1 to 3 weeks to ship due to their popularity and the fact that each sign is custom made to order. Engraved items like our bells and nameplates take approximately 3 business days.
We are proud of our shipping record and our prices. We offer FREE shipping on purchases over $75, and in many instances, our shipping rates are at or below our actual costs. Because many of our larger items have to be packaged differently depending on their destination, we apologize for not being able to have our air rates online. But rest assured that the amount we charge for this shipping service is what it actually costs--we don't make our valued customers pay for our "handling."
Shipping to Alaska, Hawaii, Puerto Rico, Canada and Other Foreign Countries
We currently accept online orders from U.S. addresses in the lower 48 states only. If you need an item shipped to an area outside the continental United States, please call us at 919-336-3154, or email us at email@example.com for shipping rates. Please note that we do not ship tin sign orders to Canada that are less than $75, and we do not ship propellers outside the U.S. and Canada.
Shipping and Handling Charges
|Up to $74.99
|$75 - $100
|$101 - $150
|$151 - $250
|$251 - $300
|$301 & Up
- Standard UPS Ground Service
- Per order/per address to lower 48 states
UPS Shipping Map
Most items are shipped via UPS ground from our warehouse in Morrisville, NC. Orders on in-stock items are generally shipped out within 1-2 business days of your order. Our UPS map gives you an idea of how many days (approximately) it will take for items to be delivered.
For Next Day or Second Day shipping, call us at 1-888-851-9088 (toll-free), or 919-336-3154 (outside US), or if you prefer, contact us by email at firstname.lastname@example.org for charges.
Express shipping is available on most in-stock items. Express shipping on personalized items will speed up the shipping, but does not speed up manufacturing. Please email or call us if you need a personalized item more quickly, and we will do our best to accommodate you if humanly possible.
If you prefer to fax your order to us, you can find our fax form here.
If an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after UPS has inspected the package. We will send a replacement immediately or issue a refund if an item is a "one of a kind."
Packages must be opened and inspected within three days of delivery as UPS will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.
Order with confidence, as we offer a 30-day money back guarantee on most items we sell, and at Christmastime we offer returns for up to 30 days after Christmas! If you're not happy with your purchase for any reason, just call 1-888-851-9088 (toll-free), and we'll give you instructions on how to return your item for a full refund (minus shipping). Unfortunately, on personalized items such as engraved bells and personalized signs, we cannot offer a refund if the mistake was made by the customer, so please double check when ordering! We will replace, at no charge, items that are personalized incorrectly by us.
We gladly ship via the U.S. Postal Service to our military customers with APO boxes and at the same prices we quote for U.S. shipping.
Residents of Louisiana (4%) and North Carolina (7.5%) must add appropriate sales tax as we have physical presence (store and warehouse) in those states.
A Simpler Time does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. If at any time you receive an unwanted email from us, just click the 'Unsubscribe' link at the bottom of the email, and your name and email address will be removed from future mailings.