Return Policy and Money Back Guarantee
If you receive the wrong items, or your item is misspelled please retain the product and box and call us at 1-888-851-9088. We will replace the product or issue a complete refund (including any shipping). It's your choice! We will also pick up the incorrect item at our cost, with our apologies.
If an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after UPS has inspected the package. We will send a replacement immediately, or issue a refund if an item is a "one of a kind."
Packages must be opened and inspected within three days of delivery as UPS will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.
If you want to return the product for any other reason, please ship to the address below. Please write "return" on your original packing list and put it in the box, along with a short reason if possible. It should be shipped in original packaging and insured. We will refund your original purchase price, minus shipping, when it arrives at our warehouse.
Ship Returns To:
A Simpler Time
118 International Drive, Suite 103
Note to our holiday shoppers: For Christmas gifts purchased in November or December, we offer full returns for up to 60 days after Christmas.