Money Back Guarantee
Our return policy is simple. If you are not happy with your item, just return it within 60 days, and we will refund your money (minus shipping). Unlike most companies, our 60-Day Money Back Guarantee even includes personalized items! Basically, if you're not happy with what you purchase from us, it can be returned. Period.
To return an item, please call or email us for instructions:
Telephone: 1-888-851-9088 (toll-free)
Our shipping address is
118 International Drive, Suite 103
Morrisville, NC 27560
Note to our holiday shoppers: For Christmas gifts purchased in November or December, we offer full returns for up to 60 days after Christmas.
If an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after UPS has inspected the package. We will send a replacement immediately, or issue a refund if an item is a "one of a kind."
Packages must be opened and inspected within three days of delivery as UPS will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.