Toll-Free Phone: 1-888-851-9088
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Note from Jeff King, owner of A Simpler Time:
Below are just a tiny fraction of the emails and letters we've have the privilege to receive. While ones like this vastly outnumber any negative feedback we get, of course we've had those as well. We're human (when your company is named A Simpler Time, you can't replace them with those new warehouse robots Amazon is installing), and humans, while being a lot more fun to talk to and deal with, do screw up occasionally. But I think it's a testament to a company how they handle those problems. Not only have some formerly disgruntled buyers become our most loyal customers, but we've also not had a single complaint to the Better Business Bureau...in almost 15 years of business online or in high traffic retail tourist locations! If you're ever not satisfied with us, please let us know. We believe in the "Golden Rule" and don't believe any sale is final until you are happy.
" Ordered and received a wooden airplane prop for my boyfriend's birthday...PERFECTION...thank you. K.T.
" I would like to thank Judy for her professional help.
" I just received my new sign with the Motorhead Garage girl on a bike. I love it! Thanks again for making such cool stuff! K.B.
" I placed an order for the "Welcome Aboard" Pontoon Boat Sign and had it personalized. I ordered in on February 14, and it stated to allow 2-3 weeks for arrival. I was very pleasantly surprised to receive it on February 26! The sign looked amazing and was very well made. No tax and no shipping charges were a big bonus as well! Thank you for your great customer service and for making a great product. A.H.
" I would like to thank you for the advice you gave me regarding my inquiry about engavings on the Navy Keepsake Box. I was very happy with the outcome...I truly appreciate your help and support. R.G.
" I am pleased to write you and let you know how my order was. I ordered three tin signs for my husband as a birthday gift. And was happy to see how well the signs were packaged with care. Not only were the signs in great condition, but they were beautiful as well. I placed the order on a Thursday afternoon and received them the following Tuesday. I plan on visiting your site again and anticipate another purchase. Thank you so much. S.T.
" Thanks for the stunning propeller you sent my son...he was very pleased. The delivery went well also. J.G.
" Thank you so very much for your prompt response and pleasant cooperation! I do most of my shopping online, and you do not find such service with all vendors! I absolutely love your products and find that they make the most unique gifts for any occasion. Once again, thank you for your excellent customer service. M.L. [When a problem arises, at A Simpler Time we try our best to make it right. In this case, the customer ordered a sign that was incorrectly personalized in production, and we were able to quickly produce and ship out a new sign.]
" Thank you for getting the bell to us on time. It is beautiful and definitely quality that can be passed through the generations. P.M.
" The propeller arrived at our office this morning in perfect order...It looks just brilliant. Many thanks again for all your help. R.L.
" Thank you Jodi. Your reception and service is beyond perfect. Enjoyed the transaction. L.M.
" I just wanted to pass on that the propeller I ordered from your company made it safe and sound to my home last night and is absolutely beautiful! The wood, texture and stain are perfect, and the brass tips are aged just right. It was well worth the short wait. All the best to you and your company! C.M.
" Just a quick note to say how pleased I am with you and your company! You guys are top notch...Many thanks for outstanding service. J.W.
" Now that's customer service. I was really impressed when we were in there. Thanks for the update and focus on your customers. S.W. [This customer had stopped in our store in New Orleans and ordered an item that required assembly after arrival at the customer's home. After shipping the item, we also mailed the assembly instructions.]
" I wanted to let you know how pleased we are with the bell that we received today. It is difficult to judge this kind of product from photographs. In this case, the product exceeded our expectations: elegant and with a lovely tone. Keep up the good work. R.M.
" The Naval Architect pub sign for my son was delivered yesterday, and it looks great. Thank you and your team for a job well done. B.B.
" I just wanted to send an email letting you know that your company has done a wonderful job. I also wanted to send a special kudos to Andrea. She went above and beyond. Thanks to everyone involved. J.M.
" Thank you for shipping so fast. Love the signs. VL
" I just wanted to send an email letting you know that your company has done a wonderful job. I also wanted to send a special kudos to Andrea. She went above and beyond. Thanks to everyone involved. J.M.
" Just wanted to let you know I received the propeller today via UPS and I'm VERY happy with it! Thank you for great customer service and a great product. I'll be visiting your website again in the future. V.I.
" I wanted to let you know that the replacement bell has arrived and it looks great! Please thank everyone there for their assistance in getting the replacement bell out and please give Jeff a special thank you for the professional manner in which he handled this matter. It was very much appreciated. I will certainly recommend BrassBell.com to friends and colleagues. F.M.
" My order [personalized coaster set] came on Friday. We are very pleased with it. Thank you so much. I never dreamed it would come that fast. J.H.
" Thank you for the box of items you mailed to HIS KIDS [a charity organization]. They are all very nice and we are excited about having them in the auction. They are all very different items than what you normally see at auctions such as the compass and Coca-Cola thermometer that we are confident that they will bring in a nice amount of money for the organization. D.M.
" Purchasing from A Simpler Time, Inc. was the best online shopping experience I have ever had. At the peak of the holiday season, the sales rep was patient, cheerful and professional over the phone. I got the shipment (replica of a WWI wooden propeller) with no hassle. The recipient was also very satisfied. Quality of the product was excellent. A trustworthy company. J.S., San Francisco, CA
" It is nice to work with a company that is responsive to their customer's needs. P.Y.
" Just wanted to let you know my order was received in 3 days and was perfect. Thank you! Will gladly recommend your business to others! S.W.
" I had ordered an airplane propeller from you, and I just wanted to say that attention to detail from the get go is appreciated...within a day [of my order] your receptionist called me to make sure I knew my item was backordered. Since then I have had three friends order from you and am so happy that they have experienced the same quality I have. I will continue to recommend you to my friends. M.W.
" I received my order yesterday, and I love the two signs. They turned out so great. Thank you. K.K.
" Thank you for your immediate attention to my order. The sign arrived today and was far better than I ever expected. It is so nice to know that there are still companies like yours around who value quality and have such excellent customer service. I will certainly continue ordering from you in the future. D.J.
" We absolutely love the sign! It's better than we imagined it would be! I will definitely be buying from your store again. Thank you so much! S.S.
" Thank you so much for your prompt response and excellent customer service! It is rare for online retail these days to be on top of customer complaints. I will be telling everyone about your business, and I am sure that I will use your website again in the future. K.F.
" Just wanted to send you a note to say that I received my [cabin] sign on time with no surprises and it looks great! Thanks. I would not hesitate to recommend your company. G.G.
" Received our shipment earlier, and my wife and I are very pleased with our purchase. If anyone asks us about signs, etc., I will gladly explain that we ordered from asimplertime.com. B.R.
" You went above and beyond with such wonderful customer service, calling and emailing to confirm the specifics and then rushing it (a bell) out the door! All I can say is WOW! And thank you so much for doing such a spectacular job that ensured a very special gift. Will be calling you again next year for this unbelievable service; in such a luke-warm climate you guys really stand out! N.N.
" I wanted to send along a short note today to say, "Thank You" for some excellent Customer Service! I placed an order on short notice, and I was most impressed with the prompt reply. The items arrived on time along with a follow-up call. Customer Service of that nature is rare in today's world and when I see it, I always acknowledge it in return. I should also mention that I'm pleased with the quality of the signs. So much so that I've bookmarked your website for future purchases. Thanks again for a great effort and a unique product! G.J.
" Thank you for your efforts in making everything as it should! I will definitely use your company again---I love everything we ordered and the service was exceptional! A.F.
" The new bell arrived yesterday, just as beautiful as the other. I want to thank you for all your help, and the very best customer service anyone could ask for. Thank you! J.H.
" I wanted to let you know that we thought the cowbells were very cool. Thank you for your help with my order. J.M.
" Dear Mr. King,
I wanted to let you know how much our entire community has been touched by your kindness in donating an adoption bell [to the Los Angeles Harbor Animal Shelter] to wish the City of Los Angeles well on its quest to become a 'No Kill' city. We will keep you posted on the progress of our mission to make Los Angeles the 'No Kill' city it wants to be and whenever the bell is rung, please know that A Simpler Time is right beside us helping us in our success. Thank you again. T.M.
" That is an incredible display of fantastic customer service. Really, I couldn't ask for anything more. These things can and do happen, but your willingness to see it through and make it right is a testament to your company's integrity. Thank you so much. K.L.
[When a problem arises, at A Simpler Time we try our best to make it right. In this case, the customer had ordered a sign that was lost in transit and then found and delivered.]
"Helmet arrived and looks great in the room. I appreciated the answers to my emails. Great customer service! I will recommend you to family and friends. B.S.
" Just received our order [Classic Lake Tours Wood Sign]. Want to thank you so much; it's just great. It was a wonderful surprise for my husband on our 36th Wedding Anniversary. We both loved it. Can't wait to put it in our Lake home. Thanks also for the quick shipping of the order. K.M.
" Received five hand bells in excellent condition. We just love them. Again, thanks for your efforts. All the best in the future. G.H.
" We got the bell; it was perfect. We couldn't be any happier with your professional, courtesy service, incredibly prompt engraving and shipping. Thanks so much. I will highly recommend you and am interested in the ad you included in the box for your old vintage personalized signs. Thanks again. D.K.
" We received the bell today [stock market bell]...LOVE IT. I'm a stock broker...and we bought it as a desk ornament. Looks like it's going to get rung as the opening and closing bell. Thanks, M., Australia
" WOW...Thanks for the great service! I really appreciate all of your help. I have ordered items from you in the past and will continue doing so. I was just going to try to reattach the emblem and touch up the marred/damaged areas the best I could. I will gladly let others know how well you stand behind your outstanding products and take care of your customers. Thanks again, M.
[When a problem arises, at A Simpler Time we try our best to make it right. This customer ordered a pub sign and nameboard and the metal center emblem on the sign had come unglued during shipment and marred the finish and paint on the sign. A Simpler Time replaced the sign.]
" Hi Amy,
Just a quick note to let you know what a pleasure it was to deal with you. Your professionalism is outstanding. I hope you forward this to your manager, although my gut tells me you may have a strong vested interest in the company. All the best. J.B.
" I had to let you know what a pleasure it has been doing business with you. I ordered a brass bell and when I received it the spelling was incorrect. I called 2 days ago, and a new one is on the way now with a label to send back the other one at no cost to me. I feel like I am doing business the "old fashioned" way. Honestly and with a product worth the cost. It has been so long since I've dealt with a business that is reliable and trustworthy! I am now looking at your website to see what else I can order, and I am letting my family know of you. Thank you. It has been a pleasure working with you. C.V.
" Thank you for your help with this matter and for the superior customer service. It is greatly appreciated. I will be sure to recommend your company whenever relevant.
[When a problem arises, at A Simpler Time we try our best to make it right. In this case, there was a problem with some packages that needed to be re-routed.]
" It's so nice to know that some businesses still actually believe in customer service. You and your company have been so great to work with. I will definitely be a returning customer and spread the word about your great products and service. Best wishes. A.T.
" OMG, you are so wonderful to do this for us and our animals! Thank you so very much...we are looking forward to our bell! Sincerely, T.M., California
[Customer ordered a hand bell to be rung every time an animal is adopted from its shelter, and A Simpler Time donated the bell, engraving and shipping cost of the bell.]
" I received the tin signs that I ordered November 27, 2010. I would just like to say that they are perfect. We are very happy with the order and how prompt the service has been. We will most definitely be ordering from A Simpler Time again. I would like to wish you and your family a very Merry Christmas from Canada. Hope you have a wonderful holiday. A.M.V.
"Just wanted to tell you how happy I am with my signs. I wasn't expecting my signs to be as nice as they are...VERY PLEASED! Fast shipping and packaged well. Even the woman who took my order was very nice. I will be a repeat customer. Now I just have to decide which ones to buy. Sincerely, P.T.
" Thank you so much for shipping my order earlier than I even asked for! They got it and loved it! T.H.
" I got the package today. I love it. THANK YOU SO MUCH! My husband will love it! I really appreciate your efforts to expedite my order. Thanks again! R.M.
" Hello! I just had to write to extend my sincere THANKS for making the beach house sign I ordered on short notice and getting it to me in time for our trip. Our hosts, who we had the sign made for, were absolutely thrilled with their personalized beach house sign and are displaying it prominently in their cottage. Thank you so much for your call to let me know it would arrive on time. We were so happy to give the "perfect" gift to our friends! Thanks again. Sincerely, M.G., Michigan
" I just wanted to send you a quick note of thanks. Yesterday I ordered the Frustrated Golfer Wine Holder and asked for overnight delivery to Michigan. I was pleasantly surprised when it was delivered at 9:39 a.m. today. It was better than I had expected and packaged very well. Thank you for great customer service and a great product. Keep up the good work, and I will definitely recommend you to my friends, and I will be sure to order from you again. Thanks again. M.C.
" Just a note of thanks for the fantastic sign. My in-laws love it! I especially appreciated that you went the extra mile to deliver it to her on her exact birthday! M.H.
" Thank you "A Simpler Time." Your company has been one of the most satisfying online ordering experiences I can ever remember! Especially the custom printing steel sign order. Thank you again...from a customer for life. R.P.
" I received my bell and I love it! Thank you so much for the prompt delivery. J.D.
" Hi, I just received my order and I wanted to say that it is very, very nice. Fast shipping too! Thank you! S.G.
" Thanks again for the follow through on my order. Communication is key to repeat business which obviously you guys understand very well. It was a pleasure dealing with you, and I'll soon be ordering a wood pub sign and some other items from your website. Thanks again! M.K.
" Got it [4 Inch Brass Sextant] yesterday. It is absolutely marvelous! I checked the alternatives out very carefully and yours looked to be the best. It was!! Thank you very much.
" I just wanted to say how pleased I am with my purchase of your 40 Inch Wood Airplane Propeller! I bought it as a Christmas gift for my boyfriend, who is a huge aviation enthusiast. When he opened the box his eyes lit up! He was so happy! And it was a joy for me to be able to give him such a beautiful gift at a reasonable price. Not to mention the fast shipping! There are plenty of upcoming occasions (Valentine's Day, birthdays, anniversaries) that I will be coming back to your site to shop for. Thanks again! D.L.
" Dear A Simpler Time,
The bell I purchased arrived at my home on the 23rd [December 2009]. Let me tell you it is absolutely perfect! Your product is everything you claimed it to be and more. My husband was thrilled. It was a pleasure doing business with your company. Thank you, C.B.
" Wow! What wonderful prompt attention to my message and quick turnaround on the order. Thanks so much Andrea. I look forward to receiving the sign! Have a wonderful December and the happiest of Christmas seasons. M.F.
" About 6 months ago, I contacted you regarding purchasing a brass bell for a Memorial Bell Tower that was being built in Boonville, NY. You contacted me by phone and told me how moved you were by our efforts and you offered to send us a larger bell at the same price as the smaller one we ordered. Thank you.
I am letting you know that the bell now hangs in the Jonathan Myers Memorial Bell Tower in Erwin Park, Boonville, NY. The many, many people who have seen the bell are in awe of its beauty. During the winter months when the park is closed, the village employees are going to remove the bell and place it in the village vault until spring, then it will go back to its home in the tower. Here are pictures of the tower. Thank you again. Your name goes to the top of our list of wonderful people who have made this all possible.
Sincerely, Rhonda and Ken Vigus, Boonville, NY
Jonathan Myers Memorial Bell Tower in Erwin Park, Boonville, NY:
" Thank you so much for getting our order rushed and for such a great product! It was my in-laws' favorite gift they received! We'll definitely recommend you to our friends! A.W.
" I just wanted to let you guys know that I was SHOCKED and COMPLETELY SURPRISED to see my order at the front door this morning! You guys are amazing and the clock is EXACTLY what I was looking for! My girlfriend will be so incredibly pleased when she opens it for Christmas! You guys are awesome! Keep up the great work and I will DEFINITELY be ordering from you in the future! Thanks again! Jenifer Dalke, Wisconsin
" Hi Andrea,
Thanks so much for your emails - it is such a pleasure doing business with someone who is so nice and so organized! I really appreciate you sending the receipts, etc...Thank you so much again for working with me on all of that - you're the best! I am SO excited about my purchases - and Mike is going to just drop his jaw when he sees that plane.
We had so much fun in New Orleans...thank you again for spending the time with us in your lovely shop and for the great dinner recommendation. L.T., a New Orleans store customer
" My recently ordered two 5 inch brass bells [were] received today. Delighted with tone and appearance and most appreciative of quick delivery. Thank you. S.K., Queensland, Australia
" I just wanted to say thanks for helping in getting the telescope over here to Iraq. It was a big hit with the guy who is transferring and it made it here right on time thanks to you hustling it around for us. The engraving looked awesome too. I'm glad I remembered your store from the mall and I look forward to purchasing from you again in the future...Thanks again. A.D., Iraq
" Hello, I just received my personalized order much faster than I expected -- so fast I thought I must have forgotten to personalize it! I had asked if it was possible to get by a birthday on the 21st and this was just amazing. I rushed to open it and it was absolutely perfect! Thank you so very much for incredible service and perfect products! Sincerely (and thank you so much again!) D.T., a new customer
"...thank you for the service. I will spread some good words around about your shop and service. Joe
" On June 1, 2009, I ordered a personalized "Surf Shack" sign. Your website advised 3-4 weeks for delivery for personalized items. I was having a pool party on June 12 and requested the delivery date to be expedited if possible, never thinking that it would be possible to grant my request. To my pleasant surprise, the sign arrived on June 9. Personal customer service of this type in this day and age is unheard of. I would like to give you and your staff a heartfelt thanks regarding this purchase. I have done business with A Simpler Time in the past and of course will continue to do so in the future. My pool and backyard have a California 60's motif and my purchases from your firm have greatly assisted me in creating this desired atmosphere. Thanks again. K.F., California
" Hi, I sent you an email earlier to check the status of my order, but it just arrived and in record time! It looks amazing. Thank you so much!! V.W.
" I received my new sextant from you today. Thank you so much for your attention and help in this matter. Again, it isn't often that I have run into a business that sees to it that defective items sold are rectified without a lot of fuss and bother. Bob
" Dear Andrea,
Thanks for your work. The album arrived before we came back from the U.S. It's really beautiful...we hope to visit New Orleans next year again and visit you. Thanks again, Lorena and Daniel
" Your company is by far the best on-line company I have ever dealt with. Your dedication to your customers and to Smile Train should serve as an inspiration to all business owners...I have purchased numerous items from your online store and I believe your company is fantastic. That said...I have begun monthly donations to the Smile Train. Thank you for opening my eyes to such a wonderful charity. David G. Townshend Jr.
" I received the sign today. It looks great. Thanks for the rush order. It's great dealing with a company that has good service. Thanks, Joe
" We just received our Chiropractic sign and it looks great. Thanks, M.K.
" Thank you Andrea for handling my purchase so professionally. I am looking forward to receiving the painting in time for my husband's birthday. Thanks for everything again! M.P.
" I received my lake sign yesterday and I love it. Thanks for such prompt delivery and a great product. D.S.
" Very happy with the wood signs you sent me. Neighbors are already noticing them. J.F.
Today I received the picture. I am very happy with the product and I know that all who see it at my summer home will be impressed as well. From that I would think you would be getting more business. Many thanks for your promptness. L.B.
" My husband and I came home last night to find our package from A Simpler Time on our back door step (this was a surprise for my husband). I hurried inside to reveal the contents of the package. We were both extremely pleased with the outcome of the sign. The lettering was perfect. The colors are bright and oh, well, it is wonderful. We loved the way they made the arrow with the feathers on it. I will highly recommend your business to others. Thank you so much. We are ordering another sign this week for our Lodge. Keep up the good work. Sincerely, D.R.
" I am very impressed with how well your company communicates to their customers. I will not hesitate to do business with A Simpler Time in the future. J. S.
" Hello, Just wanted to send a quick note to say - Thank you SO much for such an awesome product! I ordered the "Welcome to the Beach" wood sign as a gift; it turned out way better than I ever expected! Leslie G.
" I recently attended a conference in the downtown area of New Orleans on Canal St. One evening when I was allotted a small amount of time to explore, I ended up at a store called, "A Simpler Time." I walked in and was amazed at the quality of your products and decided that it was best that I leave before I got myself in trouble. I walked around some more, and I had to return to your store. I purchased a bronze statue of a little girl reading a book from a wonderful and delightful saleslady. Two days later after I returned from my conference the statue arrived; however, unfortunately the delivery people were a little rough with her and she was damaged. I immediately contacted the number provided on the tracking slip and was told to close the box and return it. Well two days later I received another box and my husband and I carefully opened the box and then unwrapped the statue. She is absolutely beautiful! So, thank you so much for the awesome customer service and for the added addition to our home. Happy in Virginia, J. R.
" My order arrived today -- much sooner than I expected -- and I am SO pleased! It is wonderful. I will recommend your company to my friends. Thanks for a great shopping experience. Becky E.
" I wanted to let you know that the sign arrived yesterday and it looks GREAT! I really appreciate your help with customizing the title and the quick turn around on the order.
I hope business is picking up after your re-opening and we'll be sure to stop by the next time we're in New Orleans. Gratefully Yours, Bill B.
" I just received my order of two framed stamp collections -- one for an Eagle Scout (which I personalized with a brass plate) and one regarding the Navy. They are simply beautiful and I cannot wait to give them as gifts. Your customer service is also wonderful, and I just wanted you to know I appreciate your good work. L. Curran
" This order has to be the fastest I ever received! Thanks. Jill
" I can't describe how happy I am with my purchase. The quality is amazing! I can't wait to give it to my brother for Christmas!! I am sure he will be just as excited about it as I am! Thank you again and I will recommend you to everyone!! Sincerely, Jody
" Received the 2 bells this morning. One of them was rung continuously for 3 hours later in the day...helping collect money for the Salvation Army. Sounds great! Thanks for the good product! Stan M.
" I received my order yesterday; it looks great! Thank you for going out of your way to work with my limited time frame and get my order completed a day early! I really appreciate it and will be sure to recommend your excellent customer service. Regards, Nancy
" You have a wonderful business, made better by really fine service. Thanks again! Joe
" In this world of high pace, high technology, old fashioned service seems to go by the wayside. Additionally, blame usually rests on the buyer when errors occur. However, you and your company provided fast, friendly, and honest service. Please know that it was very reassuring to see that this still exists (this coming from a person in their 30s!). It is amazing how much the world has changed since I was a child. If others ran a business the way you do, the world would be a much better place. Thank you again. By the way, my husband loves the propeller. He tells everyone now he just needs to collect the rest of the plane! Sincerely, Rhonda W.
" I have received my complete order and am very pleased at the quality of your product.
" Received the bell yesterday and it is BEAUTIFUL and has such a great ring to it. Thanks so much, Rebecca P.
" Thanks for taking the extra step in getting my order delivered. It was much appreciated, and I made sure to let everyone know your service was great. He loved the prop. Kindest regards, Sue G.
" I received my brass bell today, and it is beautiful! My compliments to your company for very prompt service as well as an excellent product at the perfect price. I will certainly do business with you again if I have a need for such items. Thanks again. Jill
" Got the sign today and WOW! It looks incredible! Thanks so much...and when my customers ask where I got this beautiful sign, you can bet I will tell them! W.C.
"I just received our wood sign. Beautiful. Thanks so much! A.B.
" Thank you for the update and timely response. I would highly recommend your professionalism to others. Cheers!
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