Visit Our Store
in New Orleans
We ship most in-stock items from our warehouse
in North Carolina.
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Customer Service
Hours: 9 a.m. - 6 p.m. (EST)
Warehouse Location:
118 International Drive, Suite 110
Morrisville, NC 27560
1-888-851-9088 (toll-free)
919-336-3154 (direct)
919-336-3157 (fax)
contact@asimplertime.com
Retail Store Location:
A Simpler Time (in Riverwalk Mall)
500 Port of New Orleans Place, Suite 72
New Orleans, LA 70130
1-877-581-6612 (toll-free)
1-504-581-6612 (direct)
astnola08@aol.com
Shipping Policy
Most web orders are shipped within 1-2 business days of order receipt via UPS ground service from our warehouse in North Carolina. While most items are shipped UPS, we do occasionally ship by U.S. Postal Service. Because much of our product is large and fragile (sometimes we wish we sold clothes!), some items may take slightly longer to pack and ship. If you need something sooner, or would be interested in having an item shipped next day or second day air, please call us at 1-888-851-9088 (toll-free), or 919-336-3154 (outside US), or email us at contact@asimplertime.com, and in most cases we can accommodate your request.
We are proud of our shipping record and our prices. We offer FREE shipping on purchases over $75, and in many instances, our shipping rates are at or below our actual costs. Because many of our larger items have to be packaged differently depending on their destination, we apologize for not being able to have our air rates online. But rest assured that the amount we charge for this shipping service is what it actually costs--we don't make our valued customers pay for our "handling."
| Shipping & Handling Charges |
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| Order Amount | Rate |
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| Up to $74.99 | $8.95 |
| $75 - $100 | $9.95 FREE |
| $101 - $150 | $13.95 FREE |
| $151 - $250 | $16.95 FREE |
| $251 - $300 | $19.95 FREE |
| $301 & Up | $25.95 FREE |
Standard UPS Ground Service
Per order/per address
to lower 48 states |
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Rates are per order/per address. We accept online orders from U.S. addresses in the lower 48 states.
Customers from Alaska, Hawaii and Puerto Rico, call 1-888-851-9088 (toll-free) for shipping quotes.
Customers from Canada and outside the US, call 919-336-3154 for shipping quotes and to place your order.
Express Shipping
For Next Day or Second Day shipping, call us at 1-888-851-9088 (toll-free), or 919-336-3154 (outside US), or if you prefer, contact us by email at contact@asimplertime.com for charges.
Express shipping is available on most in-stock items. Express shipping on personalized items will speed up the shipping, but does not speed up manufacturing. Please email or call us if you need a personalized item more quickly, and we will do our best to accommodate you if humanly possible.
Damaged Items
If an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after UPS has inspected the package. We will send a replacement immediately or issue a refund if an item is a "one of a kind."
Packages must be opened and inspected within three days of delivery as UPS will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.
Return Policy
Order with confidence, as we offer a 30-day money back guarantee on most items we sell. If you're not happy with your purchase for any reason, just call 1-888-851-9088 (toll-free), and we'll give you instructions on how to return your item for a full refund (minus shipping). Unfortunately, on personalized items such as engraved bells and personalized signs, we cannot offer a refund if the mistake was made by the customer, so please double check when ordering! We will replace, at no charge, items that are personalized incorrectly by us.
APO Boxes
We gladly ship via the U.S. Postal Service to our military customers with APO boxes, and at the same prices we quote for U.S. shipping.
Sales Tax
Residents of Louisiana (4%) and North Carolina (7.5%) must add appropriate sales tax as we have physical presence (store and warehouse) in those states.
Privacy Policy
A Simpler Time does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. If at any time you receive an unwanted email from us, just click the 'Unsubscribe' link at the bottom of the email, and your name and email address will be removed from future mailings.
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