Shipping to Canada and Other Countries
Shipping to Alaska, Hawaii, Puerto Rico, Canada and Other Foreign Countries
We currently accept online orders from U.S. addresses in the lower 48 states only. If you need an item shipped to an area outside the continental United States, please call us at 919-336-3154, or email us at email@example.com for shipping rates.
When we ship to Canada, or other countries, we are not responsible for Goods and Services Taxes (GST). We are also not responsible for any additional fees such as advancement fees, service fees or clearance entry fees. These additional costs are the responsibility of the customer.
We have shipped our product to many different countries and take orders from our neighbor to the north, Canada. As these orders are not a large percentage of our total orders, setting up separate shipping charts for each country (as orders for multiple items often ship from different warehouses) would be cost prohibitive at this time. Most (not all) items can be shipped, but if you would like a shipping quote you can call us (1-919-336-3154) or email us (firstname.lastname@example.org) for a quote. If emailing, please be sure to note what you're interested in so we can give you an accurate quote! Orders can be phoned in. We highly discourage sending us credit card information through emails, as that information is not secure.
Please note that we do not ship propellers outside the U.S. and Canada.
A NOTE ABOUT OUR PERSONALIZED SIGNS ORDERED FOR CHRISTMAS: If you ordered your sign by the posted Christmas deadline on the product page and you live in the lower 48 states, you WILL receive your sign by Christmas. As delivery may be as late as Christmas Eve, we ask that you ship to the location you will be spending your holiday at. Please do not ship to business addresses that will be closed prior to Christmas Day.
Currently, most personalized signs take approximately 1 to 3 weeks to ship due to their popularity and the fact that each sign is custom made to order. Engraved items like our bells and nameplates take approximately 3 business days.
For Next Day or Second Day shipping charges, call us at 1-888-851-9088 (toll-free), or 919-336-3154 (outside US), or if you prefer, contact us by email at email@example.com.
Express shipping is available on most in-stock items. Express shipping on personalized items will speed up the shipping, but does not speed up manufacturing. Please email or call us if you need a personalized item more quickly, and we will do our best to accommodate you if humanly possible.
If an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after UPS has inspected the package. We will send a replacement immediately or issue a refund if an item is a 'one of a kind.'
Packages must be opened and inspected within three days of delivery as UPS will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.
Our return policy is simple. If you are not happy with your item, just return it within 60 days, and we will refund your money (minus shipping). Basically, if you're not happy with what you purchase from us, it can be returned. Period.
To return an item, please call or email us for instructions:
Telephone: 1-888-851-9088 (toll-free)
Our shipping address is
118 International Drive, Suite 103
Morrisville, NC 27560
Note to our holiday shoppers: For Christmas gifts purchased in November or December, we offer full returns for up to 60 days after Christmas.
We do not ship to PO boxes unless the item being shipped weighs less than 4 pounds.
A Simpler Time does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. If at any time you receive an unwanted email from us, just click the 'Unsubscribe' link at the bottom of the email, and your name and email address will be removed from future mailings.