Frequently Asked Questions Below are Frequently Asked Questions. Click on any of them to see the answer. If you need further assistance, please call our Customer Service Department, toll free at: 1-888-851-9088.
What is your return policy?
When will my order ship?
Can you ship to foreign countries?
Will I be notified when my order ships?
Will there be an invoice in the box?
Why do personalized signs take two to three weeks to ship?
What if my engraving is wrong?
Do you ship to APO boxes?
What if my product arrives damaged?
Will my sign fade if I put it outside?
Why no Reviews?
How do I know my order is secure?
What is your return policy?
If you receive the wrong items, or your item is misspelled please retain the product and box and call us at 1-888-851-9088. We will replace the product or issue a complete refund (including any shipping). It's your choice! We will also pick up the incorrect item at our cost, with our apologies.
If an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after UPS has inspected the package. We will send a replacement immediately, or issue a refund if an item is a "one of a kind."
Packages must be opened and inspected within three days of delivery as UPS will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.
If you want to return the product for any other reason, please ship to the address below. Please write "return" on your original packing list and put it in the box, along with a short reason if possible. It should be shipped in original packaging and insured. We will refund your original purchase price, minus shipping, when it arrives at our warehouse.
Ship Returns To:
A Simpler Time
118 International Drive, Suite 103
Note to our holiday shoppers: For Christmas gifts purchased in November or December, we offer full returns for up to 60 days after Christmas.
When will my order ship?
Most in-stock orders are shipped within 48 hours, and often the same day! On engraved purchases, we ask that you add one business day. But please call us toll-free at 1-888-851-9088 if you need something shipped even more quickly, and we'll do anything we possibly can to rush your order at no charge. Also call if you would like your order shipped air and we'd be happy to give you a guaranteed delivery date.
Can You Ship To Foreign Countries?
We have shipped our product to many different countries and take orders from our neighbor to the north, Canada. As these orders are not a large percentage of our total orders, setting up separate shipping charts for each country (as orders for multiple items often ship from different warehouses) would be cost prohibitive at this time. Most (not all) items can be shipped, but if you would like a shipping quote you can call us (1-919-336-3154) or email us (firstname.lastname@example.org) for a quote. If emailing, please be sure to note what you're interested in so we can give you an accurate quote! Orders can also be phoned in. We highly discourage sending us credit card information through emails, as that information is not secure.
Will I Be Notified When My Order Ships?
If you have supplied us with a valid email (and your spam filter does not block us) you should get an emailed tracking number when your order ships. If you do not receive this tracking number within 3 business days, feel free to contact us. Earthlink subscribers or other email programs that require us to fill out a form will not get the email unless they set up their program to accept mail from email@example.com. Sorry, but we're a well oiled machine and filling out all those forms would require skipping meals!
Will There Be An Invoice In The Box?
Because many of our products are gifts, we do not put an invoice in the box showing price, only a packing slip and (if you choose) a gift card. The emailed order acknowledgement you receive after ordering has the total cost of the order on it and can be printed if you need a receipt. If you forget, please email us and we'd be happy to send you one!
Why Do Personalized Signs Take Two to Three Weeks To Ship?
While our personalized wood signs are works of art, the people who make them are not actually working on your sign for three weeks. At any time of the year, and particularly as the holiday season nears, we have a "backlog" of orders for these popular gifts. Otherwise if our trained sign makers completely caught up on orders, we would be paying them to be idle or worse yet, having to give them unpaid time off. Our trained workers would leave if their hours were cut (leaving us to train new workers constantly), and prices would have to be raised without a guaranteed flow of orders each day.
What If My Engraving Is Wrong?
While we make every effort to minimize mistakes, humans (and unfortunately we are) have a nasty habit of occasionally screwing up! Please call or add special instructions in the comment box of your order if necessary and we'll call or email you if we're unsure of your personalization order. If we make the mistake, we will rush you a correct replacement at no charge to you. If the mistake is yours, we will either significantly discount the replacement or in some instances (nameplates) will give you the correct replacement free of charge! On many bells, we can re-engrave the other side of the bell and "flip" the bell so that the incorrect engraving faces the wall and is not noticeable. We'll do the correction for free if you elect this method and you will only pay to ship to us (we'll get the return shipping)!
Do You Ship To APO Boxes?
Yes, we gladly ship via the U.S. Postal Service to our military customers with APO boxes and at a reduced shipping cost. See Shipping page for price chart.
What If My Product Arrives Damaged?
While we package well and consider ourselves dang near perfect, unfortunately the gremlins at UPS or the postal service occasionally manage to trip us up. If that happens, please keep the item in its original packaging and contact us. Packages must be opened and inspected within three days of delivery as UPS will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.If you want a replacement, we will send one out immediately at our cost, or we will refund your total purchase price (including shipping) if you prefer.
A Simpler Time does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. If at any time you receive an unwanted email from us, just reply to that email with "unsubscribe" in the subject box, and we will remove your name from future mailings.
Will My Sign Fade If Put Outside?
Well, we hate to be wishy-washy about our answer, but it depends. Our signs are made by many different companies, with very different methods, on very different kinds of substrates. Without getting too detailed, some companies use heat to make an image, some print right on the wood or metal, some use coatings, a few are hand painted and others are even made of baked enamel.
In reality, no sign is totally impervious to the effects of sunlight and UV rays. As we tell customers who call, if a paint had been devised that could hold up forever when facing constant weather exposure, we’d all use it to paint our decks…and just once!
On our less expensive signs, which start at under $10, we just don’t recommend hanging them outdoors. While they are great looking signs and a bargain even at a much higher price, they are basically printed on metal and do not feature fade resistant inks or any UV coating. High quality fade resistant inks are very expensive, and while these signs under $10 will hold up well indoors, all bets are off even in indirect sunlight.
Some of our more expensive metal signs (around $20 and up) are made using sublimation, which basically involves transferring an image using very high heat and then coating it. This makes the sign more expensive to make---as it’s slower and involves more hands-on labor---but it also creates an image that is more fade resistant (not fade proof).
On most of our more expensive wood and metal personalized signs (those costing $65 and up), while the image is printed right on the metal or wood----much like the under $10 versions----at these prices better and much more expensive inks are used. Again, while any sign left in the elements year round will eventually age and fade, these will hold up longer and are primarily suitable for covered outdoor locations.
In the past we’ve recommended that customers buying a personalized sign to put outdoors should select metal when they can, as it seems to do a little better than wood. In general, these signs seem to hold up well in the elements, and if they fade or weather slightly? Well, they’re supposed to look like antique signs anyway!
Lastly, we do not recommend that you spray your sign with any sealant or protectant product, as there is no way to tell if it will react with the paints or inks used in the creation of the sign. If you do so, you do so at your own risk, as this can cause an immediate yellowing depending on what chemicals happen to be involved.
Why No Reviews?
Quite frankly, online reviews for most companies (particularly smaller ones like us) aren't worth the time they take to read. They're either bogus---filled out by relatives, employees, etc... and filled with superlatives---or the company filters out poor ones. And many of the negative reviews are actually done by competitors, who purchase a product and rip it to help sales of their own item. In fact it's estimated that up to 25% of all negative hotel reviews are posted by competing hotels.
We have Google company reviews (so far all good), Facebook reviews (the vast majority good) and have had only positive reviews in our exploratory sales forays into eBay and Amazon.
The few negative reviews we've received have included: UPS left a package in the rain (we don't employ UPS), a customer thought an item we sold was an antique (it clearly said "replica" and we gave him 50% off as an apology). We even had a negative review on Facebook from someone who never was a customer. He was an overseas vendor upset because we weren't interested in carrying his product (we had politely thanked him for his time).
In "A Simpler Time" we prefer to be a little old fashioned. In 20 years of business, we've not had ONE complaint to the Better Business Bureau. We offer a money back guarantee if you're not happy, and rely on repeat customers and word of mouth to grow our business each year. If an item we sell gets a few negative comments from customers, we either re-design it or stop carrying the product (after giving the customers refunds). Basically,NO sale is over until the customer is happy---regardless of stated return policies..
How Do I Know My Order Is Secure?
We use the same state of the art encryption (SSL) that is used by some of the largest retailers to ensure your safety, and our website is hosted by a respected, professional company that also uses the latest technology for their servers. UniteU hosts many large retailers with revenues many times the size of ours and has had no problems in the past. In addition, most credit card companies limit your liability for online purchases (generally to $50).