Shipping PolicyOrders on in-stock, non-personalized items are generally shipped within 24 hours of your order (on weekdays only) from our warehouse in Morrisville, North Carolina. We use FedEx or USPS priority mail at our discretion, so we require a street address in addition to any PO box you may have. Priority mail usually takes 2-3 days to most states, but is not guaranteed.
Because much of our product is large and fragile (sometimes we wish we sold clothes!), some items may take slightly longer to pack and ship. At times we may need to ship your order in multiple shipments due to availability and in order to ship your order in a timely manner. If you need something sooner, or would be interested in having an item shipped next day or second day air, please call us at 1-888-851-9088 (toll-free), or 919-336-3154 (outside U.S.), or email us at firstname.lastname@example.org, and in most cases we can accommodate your request.
Currently, most personalized signs take approximately 1 to 3 weeks to ship due to their popularity and the fact that each sign is custom made to order. Engraved items like our bells and nameplates take approximately 3 business days.
Shipping to Alaska, Hawaii, Puerto Rico, Canada, and Other Foreign CountriesWe currently accept online orders from U.S. addresses in the lower 48 states only. If you need an item shipped to an area outside the continental United States, please call us at 919-336-3154, or email us at email@example.com for shipping rates.
When we ship to Canada, we are not responsible for Goods and Services Taxes (GST). We are also not responsible for any additional fees such as advancement fees, service fees or clearance entry fees. These additional costs are the responsibility of the customer.
We have shipped our product to many different countries and take orders from our neighbor to the north, Canada. Most items can be shipped, but if you would like a shipping quote you can call us (1-919-336-3154) or email us (firstname.lastname@example.org) for a quote. If emailing, please be sure to note what you're interested in so we can give you an accurate quote! Orders can also be phoned in. We highly discourage sending us credit card information through emails, as that information is not secure.
Please note that we do not ship propellers outside the U.S. and Canada.
Shipping Rates to Canada
Express Shipping InformationExpress shipping is available on most in-stock items. Express shipping on personalized items will speed up the shipping, but does not speed up manufacturing. Please email or call us if you need a personalized item more quickly, and we will do our best to accommodate you if humanly possible.
Damaged ItemsIf an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after FedEx has inspected the package. We will send a replacement immediately or issue a refund if an item is a 'one of a kind.'
Packages must be opened and inspected within three days of delivery as FedEx will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.
PO BoxesWe do not ship to PO boxes unless the item being shipped weighs less than 4 pounds. We use FedEx or USPS priority mail at our discretion, so we require a street address in addition to any PO box you may have.
APO BoxesWe gladly ship via the U.S. Postal Service to our military customers. AA boxes are at the same prices we quote for U.S. shipping. We offer a different shipping rate for AP and AE addresses.
AP/AE Shipping Rates:
$0-$85 $15 $85-$150 $25 $150-$250 $45 $250-$500 $75 $500-$999 $125 $1000+ Call for Quote
Return Policy and Money Back GuaranteeIf you're not happy with what you receive, you will get your money back! Period.
If you receive the wrong items, or your item is misspelled please retain the product and box and call us at 1-888-851-9088. We will replace the product or issue a complete refund (including any shipping). It's your choice! We will also pick up the incorrect item at our cost, with our apologies.
If an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after FedEx has inspected the package. (Packages must be opened and inspected within three days of delivery as FedEx will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.) We will send a replacement immediately, or issue a refund if an item is a 'one of a kind.'
If you want to return the product for any other reason, please ship to the address below. Please write 'return' on your original packing list and put it in the box, along with a short reason if possible. It should be shipped in original packaging and insured. We will refund your original purchase price, minus shipping, when it arrives at our warehouse.
Ship Returns To:
A Simpler Time
118 International Drive, Suite 103
Morrisville, NC 27560
Note to our holiday shoppers: For Christmas gifts purchased in November or December, we offer full returns for up to 60 days after Christmas.
Sales TaxResidents of Louisiana (4%) and North Carolina (7.5%) must pay appropriate sales tax as we have physical presence (store and warehouse) in those states.
Personalized Signs For ChristmasMany personalized signs will be delivered ON CHRISTMAS EVE. Be sure to input the shipping address where you will be on Christmas Eve, or if you are delivering to a gift recipient, where they will be on Christmas Eve. Our signs are made to order, by hand. The companies that make these signs for us work many extra hours of overtime leading up to the holiday season and are busy making/shipping huge volumes of orders that were received before the deadline right up until December 23. Only then are they able to work on a large backlog of post-deadline orders. Personalized signs ordered after the Christmas deadline may be delivered after January 1. If you need a sign by a certain date, please call us at 1-888-851-9088 or email us at email@example.com. Rush charge may apply.
Christmas Delivery Guarantee InformationWe guarantee to ship promptly so that FedEx or USPS can deliver using their posted delivery times for your area. In the event either carrier does not fulfill this schedule or we fail to ship on time, the customer will get a choice of a 30% refund, or we will pay to pick up package and refund the entire amount. This guarantee is void due to 'Acts of God' such as weather related issues, problems with customer address, or if package is sent to a business that is closed or an address that requires a signature. Does not include most personalized items (unless the product page of that item guarantees delivery, see more information above).
Feel free to contact us at firstname.lastname@example.org, 1-888-851-9088 (toll-free), or 919-336-3154 (outside U.S.) if you have any questions!