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Shipping Information


$9.95 FLATE RATE Shipping on all orders under $100 or FREE SHIPPING on All Orders Over $100!

Click on the following topics for more detailed information:

Shipping Information & Times Map/Chart

Christmas Delivery Guarantee Information

Personalized Signs for Christmas

Return Policy & Money Back Guarantee

Express Shipping

Damaged Items

PO Boxes

APO Boxes

Sales Tax & Privacy Policies

Personalized Signs For Christmas
Many personalized signs will be delivered ON CHRISTMAS EVE. Be sure to input the shipping address where you will be on Christmas Eve, or if you are delivering to a gift recipient, where they will beon Christmas Eve. Our signs are made to order, by hand. The companies that make these signs for us work many extra hours of overtime leading up to the holiday season and are busy making/shipping hugevolumes of orders that were received before the deadline right up until December 23. Only then are they able to work on a large backlog of post-deadline orders. Personalized signs ordered after theChristmas deadline may be delivered after January 1. If you need a sign by a certain date, please call us at 1-888-851-9088 or email us at contact@asimplertime.com.
Rush charge may apply. If a deadline is passed for regular shipping to East or West of the Mississippi River, add our Expedited Shipping Charge (HERE) and still get your item, unless the productstates the deadline is past.

Christmas Delivery Guarantee Information
We guarantee to ship promptly so that FedEx or USPS can deliver using their posted delivery times for your area. In the event either carrier does not fulfill this schedule or we fail to ship on time,customer will get a choice of a 30% refund, or we will pay to pick up package and refund the entire amount. This guarantee is void due to 'Acts of God' such as weather related issues, problems withcustomer address, or if package is sent to a business that is closed or an address that requires a signature. Does not include most personalized items (unless the product page of that item guaranteesdelivery, see more information above).

General Shipping Information
FedEx Shipping Map Most items are shipped via FedEx ground from our home office in Morrisville, NC. Orders on in-stock items are generally shipped out within 24 hoursof your order (on weekdays only). Our FedEx map gives you an idea of how many days (approximately) it will take for items to be delivered after the product leaves our warehouse (usually in 1-2business days).

UPS map of delivery days from A Simpler Time warehouse in Morrisville, NC

Free Shipping Promotion:
We offer FREE SHIPPING on all sales over $100 and a flat $9.95 rate on all other sales with a money back refund if not satisfied. Free shipping is valid to the lower 48 states only.

For shipping rates and information to Canada or outside the United States, please call us at 1-888-851-9088, or email us at contact@asimplertime.com.

When we ship to Canada and other countries, we are not responsible for Goods and Services Taxes (GST). We are also not responsible for any additional fees such as advancement fees, service fees or clearance entry fees. These additional costs are the responsibility of the customer.

We use FedEx or USPS priority mail at our discretion, so we require a street address in addition to any PO box you may have. Priority mail usually takes 2-3 days to most states, but is not guaranteed.See map below for average FedEx delivery times and feel free to contact us at contact@asimplertime.com, or 1-888-851-9088 if you have any questions!

Shipping Policy:
Orders on in-stock items (not personalized) are generally shipped within 24 hours of your order (on weekdays only) from our warehouse in Morrisville, North Carolina. We use FedEx or USPS priority mailat our discretion, so we require a street address in addition to any PO box you may have. Priority mail usually takes 2-3 days to most states, but is not guaranteed. See map below for average FedExdelivery times and feel free to contact us at contact@asimplertime.com, or 1-888-851-9088 if you have any questions.

Because much of our product is large and fragile (sometimes we wish we sold clothes!), some items may take slightly longer to pack and ship. At times we may need to ship your order in multipleshipments due to availability and in order to ship your order in a timely manner. If you need something sooner, or would be interested in having an item shipped next day or second day air, please callus at 1-888-851-9088 (toll-free), or 919-336-3154 (outside U.S.), or email us at contact@asimplertime.com, and in most cases we can accommodate your request.

Currently, most personalized signs take approximately 1 to 3 weeks to ship due to their popularity and the fact that each sign is custom made to order. Engraved items like our bells and nameplatestake approximately 3 business days.

We are proud of our shipping record and our prices. We offer FREE shipping on purchases over $100, and in many instances, our shipping rates are at or below our actual costs. Because many of ourlarger items have to be packaged differently depending on their destination, we apologize for not being able to have our air rates online. But rest assured that the amount we charge for this shippingservice is what it actually costs--we don't make our valued customers pay for our 'handling.'

Shipping to Alaska, Hawaii, Puerto Rico, Canada and Other Foreign Countries
We currently accept online orders from U.S. addresses in the lower 48 states only. If you need an item shipped to an area outside the continental United States, please call us at 919-336-3154, oremail us at contact@asimplertime.com for shipping rates.

When we ship to Canada, we are not responsible for Goods and Services Taxes (GST). We are also not responsible for any additional fees such as advancement fees, service fees or clearance entry fees.These additional costs are the responsibility of the customer.

We have shipped our product to many different countries and take orders from our neighbor to the north, Canada. As these orders are not a large percentage of our total orders, setting up separateshipping charts for each country (as orders for multiple items often ship from different warehouses) would be cost prohibitive at this time. Most (not all) items can be shipped, but if you would likea shipping quote you can call us (1-919-336-3154) or email us (contact@asimplertime.com) for a quote. If emailing, please be sure to note what you're interested in so we can give you an accuratequote! Orders can also be phoned in. We highly discourage sending us credit card information through emails, as that information is not secure.

Please note that we do not ship propellers outside the U.S. and Canada.

Express Shipping Information
For Next Day or Second Day shipping charges, call us at 1-888-851-9088 (toll-free), or 919-336-3154 (outside US), or if you prefer, contact us by email at contact@asimplertime.com.

Express shipping is available on most in-stock items. Express shipping on personalized items will speed up the shipping, but does not speed up manufacturing. Please email or call us if you need apersonalized item more quickly, and we will do our best to accommodate you if humanly possible.

Damaged Items
If an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after FedEx has inspected the package. We will send a replacementimmediately or issue a refund if an item is a 'one of a kind.'

Packages must be opened and inspected within three days of delivery as FedEx will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks ormonths later.

PO Boxes
We do not ship to PO boxes unless the item being shipped weighs less than 4 pounds.

APO Boxes
We gladly ship via the U.S. Postal Service to our military customers. AA boxes are at the same prices we quote for U.S. shipping. We offer a reduced shipping rate for AP and AE addresses.
AP/AE Shipping rates:
Order Total / Shipping
$0-$85 = $15
$85-$150 = $25
$150-$250 = $45
$250-$500 = $75
$500-$999 = $125
$1,000+ Call for Quote

Return Policy and Money Back Guarantee
If you're not happy with what you receive, you will get your money back! Period.

If you receive the wrong items, or your item is misspelled please retain the product and box and call us at 1-888-851-9088. We will replace the product or issue a complete refund (including anyshipping). It's your choice! We will also pick up the incorrect item at our cost, with our apologies.

If an item is damaged in shipping, please contact us immediately at 1-888-851-9088. Save the box and all packing materials until after FedEx has inspected the package. We will send a replacementimmediately, or issue a refund if an item is a 'one of a kind.'

Packages must be opened and inspected within three days of delivery as FedEx will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks ormonths later.

If you want to return the product for any other reason, please ship to the address below. Please write 'return' on your original packing list and put it in the box, along with a short reason ifpossible. It should be shipped in original packaging and insured. We will refund your original purchase price, minus shipping, when it arrives at our warehouse. Ship Returns To:
A Simpler Time
118 International Drive, Suite 103
Morrisville,NC 27560

Note to our holiday shoppers: For Christmas gifts purchased in November or December, we offer full returns for up to 60 days after Christmas.

Sales Tax
Residents of Louisiana (4%) and North Carolina (7.5%) must pay appropriate sales tax as we have physical presence (store and warehouse) in those states.

Privacy Policy
A Simpler Time does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. Ifat any time you receive an unwanted email from us, just click the 'Unsubscribe' link at the bottom of the email, and your name and email address will be removed from future mailings.